Accessibility: Information on the service

This accessibility statement pertains to the City of Helsinki’s ‘Helsinki City Hall’ website. The website’s address is

The City’s objective

Regarding the City’s digital services, the City’s objective is to achieve AA level or higher as defined in the Web Content Accessibility Guidelines (WCAG), as far as reasonably possible.

Compliance status

This website complies with the critical accessibility requirements at AA level of WCAG v2.1 but includes the following deficiencies.

Inaccessible content

The content specified below does not comply with all the accessibility requirements set by law.

Observed deficiencies

The website is missing a jump link with which repeating content can be skipped. (2.4.1 Bypass Blocks)

The objects in the sub-menus of the navigation section have insufficient contrast. (1.4.3 Contrast (Minimum))

The video frames are missing titles, and browsing inside the frame with a screen reader is challenging. (4.1.2 Name, Role, Value)

The content of the menus is focused on in a screen reader without input from the user. (2.4.3 Focus Order)

Reporting inaccessible content

If a user feels accessibility requirements are not met, they can report this via e-mail to or the feedback form

Requesting information in an accessible form

If a user feels they are not receiving the website’s content in an accessible form, they may request this information by sending an e-mail to or by using the feedback form We aim to respond to any requests within a reasonable time.

Legal protection of accessibility, Execution proceedings

If a person feels their report or request has not been responded to or the response is not satisfactory, they may report the matters to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland has a detailed description of how matters are handled.